![]() ![]() Then, rudely asked me if I wanted a refund. When I called the customer service agent kept asking me to verify my address, which was correct. It was definitely NOT left on my doorstep, I was home at this time and didn’t receive anything. My package (with a gift in it for a birthday the day after it was to be delivered) showed Left on doorstep on 10/25 at 7:49pm. But waiting till Monday is way better than dealing with dishonest Lasership employees/customer service/broken or missing packages. ![]() The only slight negative is that I don't always get Saturday deliveries since I work in a heavily commercial area, and USPS assumes we're all closed. In my area, USPS delivers within the 2 day window, so it's exactly the same wait. Your best bet for shipping is picking the "Flash - USPS Priority" option instead of the "Flash 2 Day" as it does seem that Sephora hasn't been using UPS since the first quarter of 2017 (if that!). At least they didn't throw it at the door, but that's a pretty low bar. The last time Lasership delivered to me, our security cameras showed the driver dropping off the package almost 2 hours after the logged delivery time, around 10:30 pm at night, left in a completely unsecured area. They're a completely unaccountable company, so bad, that even Amazon stopped using them! It's best described as Uber/Taskrabbit for last mile deliveries, drivers pay for their own gas, sometimes use their own cars, and are paid per package rather than an hourly rate. Lasership in the Boston area is hit-or-miss, but mostly miss. ![]()
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